Return & Refund Policy

Made-to-measure furniture cannot go back on a shelf — a wardrobe cut for your ceiling fits nobody else's. So instead of a shop-style returns promise we offer something more useful: clear cancellation stages before production, and a genuine repair-or-replace commitment after it.

1. Cancelling before production

• Within 7 days of deposit, before drawing approval: full refund of the deposit, no questions, processed within 14 days to the paying account.
• After drawing approval, before cutting begins: refund of the deposit minus a design-and-measurement fee of RM 350 or 5% of the contract value, whichever is higher.
• After cutting begins: materials are committed. We refund any amount paid beyond the actual costs incurred to date, documented with a cost breakdown.

2. If we got it wrong

Wrong dimensions against the approved drawing, wrong finish against the signed sample, damage on delivery or faults in workmanship: we repair or remake the affected part at our cost, at a time you choose. If a remake fails a second time, you may choose between a further remake or a refund for the affected item — your call, not ours.

3. If you change your mind after installation

Correctly built and installed custom pieces are not returnable for preference reasons — this is the nature of bespoke work and is consistent with Malaysian consumer law for made-to-order goods. That said, talk to us: re-facing doors, changing handles or re-spraying a colour is usually far cheaper than clients expect.

4. Deliveries you receive damaged

Our own crew installs everything, so transit damage is our problem, not yours. Note anything you spot on the handover form at installation; anything discovered within 7 days after handover is treated the same way. Photographs by WhatsApp to +60 3-9174 2286 are enough to open a case.

5. Warranty claims (years one to five)

Loose hinges, sagging shelves, lifting laminate, drawers that stop running true: covered, repaired free at your premises within the Klang Valley. Claims start with an email to [email protected] or a phone call; we aim to inspect within five working days. The Terms & Conditions list the exclusions in full.

6. How refunds are paid

Refunds go to the account that paid, by bank transfer, within 14 days of the refund being agreed. We confirm every refund in writing with an amount, a date and a reference number, so there is never doubt about where a case stands.